My Guardian Link™
Last updated: May 1, 2025
SUBSCRIPTION, REFUND, CANCELLATION, AND AUTO-RENEWAL TERMS
MY GUARDIAN LINK™
Effective Date: May 1, 2025
Company: Forward Move, LLC d/b/a My Guardian Link™
Website: myguardianlink.com
Support Contact: support@myguardianlink.com
Billing Contact: info@myguardianlink.com
Mailing Address: 2680 Vernon Road, Green Bay, WI 54304
These Subscription, Refund, Cancellation, and Auto-Renewal Terms (“Subscription Terms”) govern paid memberships, free plans, trials, promotional offers, renewals, cancellations, refunds, billing, chargebacks, add-ons, group plans, sponsor plans, referral plans, and related subscription matters for My Guardian Link™.
These Subscription Terms apply to all consumer users, paid members, free plan users, trial users, group members, sponsor group members, referral group members, purchasers, and any person or organization that purchases or receives access to My Guardian Link services.
These Subscription Terms supplement and are incorporated into the My Guardian Link Terms of Use, Privacy Policy, Acceptable Use Policy, SMS/Calling Terms, Master Services Agreement, Data Processing Addendum, Order Forms, group agreements, sponsor agreements, referral agreements, and any other applicable agreement.
By creating an account, selecting a plan, starting a trial, entering payment information, purchasing a membership, joining a group, using a promo code, accepting an invitation, continuing to use the Services, or allowing a membership to renew, you agree to these Subscription Terms.
My Guardian Link is not 911. My Guardian Link is not a police department, fire department, ambulance service, public safety answering point, government emergency service, emergency medical provider, security company, or law enforcement agency.
My Guardian Link supports urgent communication, trusted contact notification, location sharing, response coordination, and possible escalation to a third-party urgent response contact center, central station, public safety resource, roadside provider, caregiver, or other appropriate resource when available and appropriate.
If you can safely call 911 or local emergency services directly, you should do so.
Subscription fees are charged for access to the Services and related membership benefits. Payment of a subscription fee does not guarantee alert delivery, coordinator response, trusted contact response, central station response, public safety response, dispatch, rescue, prevention of harm, or any specific outcome.
My Guardian Link may offer one or more of the following plans:
Plan availability, pricing, features, discounts, billing periods, and renewal terms may vary by offer, jurisdiction, platform, promotion, partner, group, or checkout page.
The specific terms shown at checkout, in the app, in an Order Form, or in a written offer will control for that purchase unless prohibited by law.
The My Guardian Link Free Plan is free and remains available to eligible users unless the user deletes the account, becomes ineligible, violates applicable terms, or My Guardian Link modifies, suspends, or terminates the Free Plan.
The Free Plan allows users to experience basic My Guardian Link features before upgrading, such as basic Trusted Circle Assist or other limited features made available by My Guardian Link.
Because the Free Plan is free, no refund applies to the Free Plan.
If a paid membership is canceled, expires, or is refunded, the user may continue using the Free Plan, if available and eligible.
My Guardian Link may modify, limit, replace, suspend, or discontinue the Free Plan at any time, subject to applicable law.
Paid memberships may include access to additional features beyond the Free Plan, depending on the plan purchased.
Paid features may include, where available:
Paid membership benefits begin when the membership is activated, when payment is accepted, when onboarding is completed, or as otherwise stated at checkout or in the applicable plan terms.
My Guardian Link offers a 30-Day Protection Guarantee for first-time paid members.
If you purchase your first paid My Guardian Link membership and decide within the first 30 days that it is not right for you, you may request a refund of your first membership payment.
To request a refund under the 30-Day Protection Guarantee, you must contact My Guardian Link within 30 days after your first paid membership purchase.
If the refund is approved and processed, your paid membership benefits will end. You may continue using the Free Plan, if available and eligible.
The 30-Day Protection Guarantee applies only to the first paid My Guardian Link membership purchase unless My Guardian Link expressly states otherwise in writing.
The 30-Day Protection Guarantee does not apply to misuse, fraud, repeated refund requests, intentional false reporting, abuse of emergency response features, chargeback abuse, or other excluded circumstances described in these Subscription Terms.
Monthly memberships are eligible for a full refund during the first 30 days after the member’s first paid monthly purchase.
If a member cancels during the first 30 days of the first paid monthly purchase and the refund is approved, My Guardian Link will refund the first monthly membership payment. After the refund is processed, paid membership benefits will end, but the member may continue using the Free Plan, if available and eligible.
After the first 30 days, monthly memberships may be canceled anytime. Cancellation stops future billing.
Monthly membership payments are not prorated or refunded after the billing period begins, unless required by law or approved by My Guardian Link due to special circumstances.
Special circumstances may include duplicate billing, billing error, technical inability to activate the service, or another customer-support-approved exception.
Example: If a member is billed on May 1 and cancels on May 15, the member keeps paid access through the end of that monthly billing period. The membership will not renew for the next month. No prorated refund is provided unless required by law or approved by My Guardian Link.
Annual memberships are eligible for a full refund during the first 30 days after purchase.
If a member cancels during the first 30 days and the refund is approved, My Guardian Link will refund the annual membership payment. After the refund is processed, paid membership benefits will end, but the member may continue using the Free Plan, if available and eligible.
After the first 30 days, annual memberships may be canceled anytime. The member will not receive a prorated refund, but the paid membership will remain active through the end of the paid membership term.
The “end of the paid membership term” means the final date through which the member has already paid for access.
Example: If a member purchases an annual membership on January 10, 2026, the annual paid membership term runs through January 9, 2027. If the member cancels on April 15, 2026, the membership will not renew, but the member keeps paid access through January 9, 2027.
No prorated refund is provided after the first 30 days unless required by law or approved by My Guardian Link due to special circumstances, such as duplicate billing, billing error, technical inability to activate the service, or other customer-support-approved exceptions.
If My Guardian Link offers a multi-year membership, the refund and cancellation rules will be shown at checkout or in the applicable offer.
Unless the offer clearly states otherwise, a multi-year membership is eligible for a refund during the first 30 days after the initial purchase.
After the first 30 days, the multi-year membership may be canceled anytime. Cancellation stops future renewal, but the member keeps paid access through the end of the paid membership term. No prorated refund is provided unless required by law or approved by My Guardian Link due to special circumstances.
Paid memberships may automatically renew unless canceled before the renewal date.
By purchasing a paid membership, starting a trial that converts to a paid plan, entering payment information, or allowing a membership to continue, you authorize My Guardian Link and its payment processors to charge your payment method for:
Monthly memberships generally renew monthly.
Annual memberships generally renew annually.
Multi-year memberships renew according to the renewal period disclosed at checkout or in the applicable offer.
Your renewal charge may occur before or on the renewal date, depending on the payment processor, app store, banking network, or platform used.
Where required by law, My Guardian Link will provide renewal notices before charging a renewal payment.
Renewal notices may be sent by email, SMS, push notification, in-app notice, account dashboard notice, or another reasonable method.
You are responsible for keeping your email address, phone number, payment method, and account information accurate and current.
Failure to receive a renewal notice because of outdated account information, spam filtering, disabled notifications, carrier failure, email filtering, or other issues does not automatically cancel your membership.
You may cancel your paid membership anytime.
Cancellation stops future renewal billing. Cancellation does not necessarily create a refund for amounts already paid.
Members may cancel by:
My Guardian Link intends to make cancellation reasonably easy and accessible. If you have trouble canceling, contact support at support@myguardianlink.com .
Cancellation does not delete your account unless you separately request account deletion and deletion is available under applicable law and the Privacy Policy.
If you cancel during the first 30 days of your first paid membership and receive an approved refund, your paid membership benefits will end after the refund is processed. You may continue using the Free Plan, if available and eligible.
If you cancel after the first 30 days:
Cancellation stops future renewal billing but does not provide a prorated refund unless required by law or approved by My Guardian Link.
To request a refund, contact:
Billing Support: info@myguardianlink.com
Support: support@myguardianlink.com
Website:myguardianlink.com
Mailing Address: 2680 Vernon Drive, Green Bay, WI 54304
Your refund request should include:
My Guardian Link may require reasonable verification before processing a refund.
Refunds will generally be issued to the original payment method, unless My Guardian Link determines another legally permitted method is appropriate.
Refund processing times may vary depending on the payment processor, bank, card issuer, app store, or platform.
After the initial 30-day refund period, refunds are not guaranteed.
My Guardian Link may approve a refund, credit, or other adjustment in its discretion for special circumstances, including:
Approval of a refund in one case does not require My Guardian Link to approve refunds in other cases.
Optional add-ons may have separate refund rules.
Add-ons may include Roadside Assistance, future service packages, enhanced response features, family features, group features, or other optional services.
If an add-on has already been activated, used, assigned, provisioned, reserved, or connected to a third-party service provider, it may not be refundable.
For Roadside Assistance specifically:
Roadside Assistance is included or billed as shown at checkout. Once active, Roadside Assistance may be canceled for future billing but is not refundable after the coverage period begins, unless required by law or approved by My Guardian Link.
Third-party service costs, roadside provider costs, dispatch costs, activation costs, processing costs, and other third-party fees may be non-refundable.
My Guardian Link may offer promotional, discounted, referral, influencer, radio partner, QR code, group code, sponsor code, or other special pricing.
Unless the offer clearly states otherwise, promotional, discounted, referral, influencer, radio partner, QR code, or group-code purchases are covered by the same 30-Day Protection Guarantee for the first paid membership.
After the 30-day refund period, the standard cancellation and refund rules apply unless the offer clearly states otherwise.
Promotions may be limited by:
My Guardian Link may modify, end, or refuse promotional offers where permitted by law.
My Guardian Link may offer free trials or discounted trial periods.
If a trial requires payment information and automatically converts to a paid membership, the trial terms will be disclosed at signup.
By starting a trial that converts to a paid membership, you authorize My Guardian Link and its payment processors to charge your payment method when the trial ends unless you cancel before the trial conversion date.
Trial terms may include:
If you do not want to be charged after a trial, you must cancel before the trial converts to a paid membership.
If you purchase My Guardian Link through Apple App Store, Google Play, or another app marketplace, your billing, renewal, cancellation, and refund rights may be managed by that app store.
App store purchases may be subject to the app store’s terms, refund rules, cancellation process, and payment policies.
My Guardian Link may not be able to directly cancel or refund purchases made through an app store unless the app store permits it.
If you purchased through an app store, you may need to request cancellation or refund directly through that app store.
If you purchase directly through the My Guardian Link website, checkout page, Stripe, payment portal, CRM, landing page, invoice, or another payment processor, your billing and refunds will be handled according to these Subscription Terms and the applicable checkout terms.
Payment processors may have their own processing times, fraud controls, card rules, dispute procedures, and payment restrictions.
If your payment method fails, expires, is declined, is reversed, or cannot be charged, My Guardian Link may:
You are responsible for keeping your payment information accurate and current.
Failure to maintain valid payment information may impair or terminate paid Services.
If you dispute a charge with your bank, card issuer, payment processor, or app store, My Guardian Link may suspend or terminate the paid membership while the dispute is pending.
If a chargeback, payment reversal, or dispute is determined to be improper, fraudulent, abusive, or inconsistent with these Subscription Terms, My Guardian Link may:
Chargebacks should not be used as a substitute for requesting cancellation or refund through My Guardian Link support.
My Guardian Link may deny a refund, credit, cancellation exception, or future service if there is evidence of:
Misuse of urgent communication tools may be treated with the same seriousness as misuse of emergency services.
If a refund is approved and processed:
Refunding a payment does not delete incident records, urgent signal records, location records tied to incidents, billing records, misuse records, legal records, security records, or other records that My Guardian Link may retain under the Privacy Policy or applicable law.
If a sponsor, employer, association, organization, school, church, care organization, radio partner, enterprise customer, or other group pays for a user’s membership, refund and cancellation rights may be governed by the applicable Sponsor Group agreement, Order Form, MSA, or written group terms.
Sponsor-paid users may not be entitled to receive a cash refund because they did not personally pay for the membership.
If a sponsor-paid user is removed, canceled, replaced, or deactivated, My Guardian Link may follow the sponsor agreement, group plan terms, or Order Form.
Sponsor Group fees may be non-refundable unless the applicable written agreement states otherwise.
If a user purchases through a referral group, influencer code, radio partner code, affiliate link, QR code, or other referral source, the user’s refund rights are governed by these Subscription Terms unless the applicable offer clearly states otherwise.
If a customer receives a refund, chargeback, or payment reversal within the refund period, no referral commission is earned on that transaction.
If referral commission has already been paid on a refunded, reversed, or charged-back transaction, My Guardian Link may deduct that amount from future commissions, credits, payments, or amounts owed to the referral partner, influencer, group, or other payee.
Referral compensation is not earned on fraudulent, refunded, reversed, canceled, unpaid, or charged-back transactions unless My Guardian Link expressly agrees otherwise in writing.
Business, enterprise, sponsor, organization, bulk, or custom plans may be governed by a Master Services Agreement, Order Form, Sponsor Group Addendum, Referral Group Addendum, or other written agreement.
If there is a conflict between these Subscription Terms and a signed business agreement, the signed business agreement controls for that customer only to the extent of the conflict.
Unless a business agreement states otherwise, prepaid business, enterprise, sponsor, referral, implementation, onboarding, setup, and custom plan fees are non-refundable.
Prices may not include applicable taxes, duties, levies, assessments, regulatory fees, processing fees, or other charges unless stated at checkout.
You are responsible for applicable taxes and fees.
My Guardian Link may collect and remit taxes where required.
Taxes and processing fees may be non-refundable unless required by law or the applicable payment processor.
My Guardian Link may change pricing, plans, features, discounts, add-ons, billing methods, or renewal terms from time to time.
Price changes will not affect an active paid term unless allowed by the applicable plan terms or required by law.
For auto-renewing subscriptions, My Guardian Link will provide notice of material price changes where required by law.
If you do not agree to a price change, you must cancel before the new price applies.
My Guardian Link may allow users to upgrade, downgrade, or change plans.
Plan changes may result in:
Plan-change rules will be shown in the account dashboard, checkout process, app store, or applicable offer.
Deleting the app does not cancel your subscription.
Deleting your account does not automatically cancel billing if the subscription is managed through an app store, payment processor, group plan, sponsor plan, or other third party.
To stop future billing, you must follow the applicable cancellation process.
If you request account deletion, My Guardian Link may retain certain records as described in the Privacy Policy, including billing records, incident records, legal records, security records, misuse records, and records required or permitted by law.
Except for the 30-Day Protection Guarantee or where required by law, My Guardian Link does not provide refunds because a member did not use the Services.
Membership fees are charged for access to the Services, not for the number of activations, alerts, calls, coordinator interactions, incidents, or uses.
My Guardian Link does not guarantee emergency response, dispatch, rescue, prevention of harm, trusted contact response, coordinator response, central station response, public safety response, or any specific outcome.
Refunds are not provided based on dissatisfaction with an emergency outcome, lack of public safety response, network failure, device failure, location inaccuracy, trusted contact non-response, or other circumstances outside My Guardian Link’s control, except where required by law or approved by My Guardian Link due to special circumstances.
The Services require a compatible device, charged battery, active cellular data or Wi-Fi, required app permissions, current operating system, current app version, and functioning third-party networks.
My Guardian Link does not guarantee coverage in every location.
No refund is provided solely because the Services were unavailable or impaired due to:
This section does not limit refunds required by law.
Memberships are personal to the account holder or assigned user unless My Guardian Link expressly allows transfer.
You may not resell, transfer, assign, share, sublicense, or commercially exploit a My Guardian Link membership without written permission.
Unauthorized transfer, resale, or account sharing may result in suspension, termination, and denial of refund.
Nothing in these Subscription Terms limits non-waivable consumer rights under applicable law.
Some jurisdictions may require refunds, cancellation rights, renewal notices, cooling-off periods, disclosures, or cancellation procedures that differ from these Subscription Terms.
Where applicable law provides greater rights, My Guardian Link will comply with those rights.
My Guardian Link may update these Subscription Terms from time to time.
The updated version will be posted on the website, app, account portal, checkout page, or another reasonable location. The “Effective Date” will show when these Subscription Terms were last updated.
Continued use of the Services after updated Subscription Terms become effective means you accept the updated Subscription Terms.
Material changes to renewal, billing, refund, or cancellation terms may require additional notice or acceptance where required by law.
For billing, cancellation, refund, or subscription questions, contact:
My Guardian Link™
Forward Move, LLC
2680 Vernon Drive
Green Bay, WI 54304
Billing: info@myguardianlink.com
Support: support@myguardianlink.com
Phone: (920) 461-4188
Website: myguardianlink.com
SHORT WEBSITE SUMMARY
My Guardian Link offers a 30-Day Protection Guarantee for first-time paid members. If you are not satisfied within 30 days of your first paid membership purchase, you may request a refund.
Monthly memberships may be canceled anytime. Cancellation stops future billing, but monthly payments are not prorated or refunded after the billing period begins, except where required by law or approved by My Guardian Link.
Annual memberships are eligible for a full refund during the first 30 days. After 30 days, annual memberships may be canceled anytime and will remain active through the end of the paid membership term. No prorated refund is provided unless required by law or approved by My Guardian Link.
Optional add-ons, including Roadside Assistance and future services, may have separate refund rules and may not be refundable once activated, used, assigned, or connected to a third-party provider.
Promotional, discounted, referral, influencer, QR code, radio partner, or group-code purchases are covered by the same 30-day first-purchase guarantee unless the offer clearly states otherwise.
My Guardian Link may deny refunds in cases of fraud, abuse, repeated refund requests, chargeback abuse, misuse of emergency response features, intentional false reporting, or violation of My Guardian Link policies.
Members may cancel from their account dashboard or by contacting support.
SUBSCRIPTION ACKNOWLEDGMENT
By purchasing or using a paid My Guardian Link membership, I acknowledge and agree that:
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Any current user — even a free user — can create a referral group after creating a My Guardian Link account.
Access your dashboard on the My Guardian Link desktop website and, under Organization, create a Referral Group.
A referral group is for anyone who influences a prospective user to join My Guardian Link — including radio stations, nonprofits, philanthropic groups, veteran organizations, community groups, and other audience-based partners.
Start as a current user, even on the free plan.
Upload a targeted list for higher referral compensation, or leave it blank.
Promote your group to your audience, members, listeners, or community.
Compensation is paid while memberships remain active.
Examples may include veterans groups, battered women's groups, nonprofits, and other mission-driven organizations. Approval is determined by My Guardian Link support.
This is what it looks like in the Organization Portal.
Year 1
15%
Year 2
7%
Year 3
5%
Applies when a targeted list is uploaded.
Year 1
10%
Year 2
5%
Year 3
3%
Applies when the target list is left blank and users join through the referral group.
Compensation is recurring and paid monthly on active memberships only. If a user cancels, compensation stops. Special pricing and discounts must be approved and determined by the My Guardian Link support team.
Contact Support to schedule a video meeting to assist with your Referral Group.
Any current user — even a free user — can create an organization after creating a My Guardian Link account.
Access your dashboard on the My Guardian Link desktop website and, under Organization, create Protection for My Organization.
Create a Sponsor Group by uploading a list of employees or associates. My Guardian Link helps notify them for onboarding, and associates can join using the QR code, invite link, or group code.
Start as a current user, even on the free plan.
Upload a list of employees or associates.
We notify your associates to log in and create their own accounts.
Associates can join using the QR code, invite link, or group code.
An employee benefit that shows your people they are valued, protected, and never alone.
This is what it looks like in the Organization Portal.
An employee benefit that shows your people they are valued, protected, and never alone.
