My Guardian Link™
Last updated: May 1, 2025
TERMS OF USE
MY GUARDIAN LINK™
Effective Date: May 1, 2025
Company: Forward Move, LLC d/b/a My Guardian Link™
Website: myguardianlink.com
Contact: Richard DuBois
These Terms of Use (“Terms”) govern your access to and use of the My Guardian Link™ website, mobile application, platform, urgent communication tools, trusted contact features, notification services, membership plans, group plans, and related services (collectively, the “Services”).
By creating an account, downloading or using the mobile application, purchasing a membership, joining a group plan, activating an urgent signal, adding trusted contacts, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
These Terms are intended for consumer users of My Guardian Link. Separate agreements may apply to enterprise customers, sponsor groups, referral groups, strategic partners, contact centers, central stations, vendors, or other business relationships.
My Guardian Link is not 911. My Guardian Link is not a police department, fire department, ambulance service, public safety answering point, government emergency service, emergency medical provider, security company, or law enforcement agency.
My Guardian Link is designed to support urgent communication, trusted contact notification, location sharing, response coordination, and possible escalation to a third-party urgent response contact center, central station, or public safety resource when available and appropriate.
If you can safely call 911 or local emergency services directly, you should do so.
My Guardian Link does not replace your responsibility to contact 911, local emergency services, law enforcement, medical providers, fire services, roadside assistance providers, family members, caregivers, or other appropriate resources when needed.
My Guardian Link does not guarantee that any alert, signal, message, phone call, location, map link, data packet, trusted contact notification, coordinator response, central station communication, or escalation request will be delivered, received, reviewed, acted upon, or result in dispatch, rescue, intervention, prevention of harm, or any specific outcome.
You understand and agree that urgent communications may be delayed, incomplete, inaccurate, interrupted, undelivered, or unavailable due to factors outside the control of My Guardian Link, including but not limited to device condition, battery level, app permissions, cellular service, Wi-Fi service, carrier coverage, network congestion, operating system settings, GPS availability, user settings, third-party outages, terrain, building materials, basements, elevators, tunnels, weather, rural areas, roaming restrictions, or public safety availability.
The Services are intended to provide an additional communication and coordination tool. They are not guaranteed life-safety services.
My Guardian Link provides a mobile-initiated urgent communication platform that may include some or all of the following features, depending on your plan, device, jurisdiction, permissions, and service availability:
The specific features available to you may change over time. My Guardian Link may add, modify, suspend, or discontinue features at any time, subject to applicable law.
You acknowledge and agree that My Guardian Link acts primarily as a communication technology platform and passive conduit for user-initiated communications.
Unless expressly stated otherwise in a separate written agreement, My Guardian Link does not independently verify the accuracy, intent, completeness, urgency, or truthfulness of information submitted by a user, trusted contact, group member, sponsor, caregiver, or third party.
You are responsible for the accuracy, legality, completeness, and appropriateness of the information you provide through the Services.
You are solely responsible for:
Failure to maintain your device, permissions, account information, connectivity, or subscription may impair or prevent the Services from working.
My Guardian Link requires an active cellular data connection or Wi-Fi connection. Coverage is not guaranteed in every location.
Signal strength and performance may be affected by your carrier, phone model, battery level, roaming plan, network congestion, terrain, weather, building materials, basements, elevators, rural areas, tunnels, local outages, operating system settings, app permissions, or other conditions.
My Guardian Link may operate differently depending on whether your device is connected to LTE, 5G, Wi-Fi, roaming service, or another available network. Even where cellular service or Wi-Fi appears available, transmissions may fail, delay, degrade, or provide inaccurate location information.
My Guardian Link supports urgent communication but does not replace calling 911 or local emergency services when it is safe and possible.
To use certain Services, you may be required to create an account and provide accurate information, including your name, phone number, email address, address, date of birth, payment information, trusted contacts, emergency contacts, and optional personal or emergency profile details.
You agree to keep your account information accurate and updated. My Guardian Link is not responsible for failed alerts, delayed communications, misdirected notifications, or other issues caused by inaccurate or outdated account information.
You may not create an account using false information, another person’s identity, unauthorized contact information, or payment information you are not authorized to use.
The Services may allow you to add trusted contacts, emergency contacts, family members, caregivers, group members, sponsors, or other individuals who may receive alerts, messages, phone calls, map links, location information, incident information, or other communications related to your use of the Services.
You are responsible for obtaining permission from any person you add as a trusted contact, emergency contact, caregiver, group contact, or notification recipient.
By adding a person as a trusted contact or emergency contact, you represent that:
My Guardian Link is not responsible if a trusted contact, caregiver, emergency contact, or other recipient fails to receive, read, answer, respond to, or act upon any communication.
The Services may involve Urgent Response Coordinators, contact centers, central stations, call centers, communication providers, or other strategic partners.
Urgent Response Coordinators and response partners may be operated by independent third-party service providers. Unless expressly stated otherwise in writing, such third parties are not employees, agents, partners, or joint venturers of My Guardian Link.
Urgent Response Coordinators may attempt to contact you, respond to your message, review available information, notify trusted contacts, call you, send a reply, or escalate information to a central station or public safety resource when available and appropriate.
You understand and agree that:
In certain situations, My Guardian Link or a response partner may attempt to escalate information to a third-party central station, PSAP, 911 center, law enforcement agency, fire department, EMS provider, roadside provider, caregiver, or other resource.
My Guardian Link does not control PSAPs, 911 centers, law enforcement agencies, fire departments, EMS providers, roadside providers, government agencies, or public safety personnel.
My Guardian Link does not guarantee that any public safety agency or third-party provider will answer, accept, prioritize, act upon, dispatch, or respond to any communication or escalation.
Public safety response depends on many factors outside the control of My Guardian Link, including jurisdiction, agency policy, call volume, staffing, available resources, location accuracy, information quality, local laws, and emergency classification.
You agree to use the Services only for legitimate, good-faith purposes.
Permitted uses may include, depending on the available feature:
You may not use the Services for:
My Guardian Link may provide approved practice, demo, training, or test features. You may use practice features only as instructed and only through designated practice or demo tools.
Any activation outside an approved practice or demo feature may be treated as a live urgent signal.
Misuse, prank activations, repeated false activations, malicious reports, or unauthorized testing may result in immediate suspension or termination without refund, referral to law enforcement, disclosure of records, reimbursement claims, civil liability, administrative penalties, or criminal consequences under applicable law.
You acknowledge that misuse of My Guardian Link can waste emergency resources, interfere with urgent response operations, endanger others, and create legal consequences.
My Guardian Link may, in its sole discretion and to the maximum extent permitted by law:
You are responsible for all misuse by you or anyone using your account, device, credentials, or membership.
Certain Services require a paid subscription, membership, group plan, sponsor plan, referral plan, or other paid arrangement.
By purchasing a plan, starting a trial, joining a paid group, or entering payment information, you authorize My Guardian Link and its payment processors to charge the applicable fees, taxes, renewal charges, and other amounts disclosed at checkout or in your plan materials.
Unless otherwise stated, subscriptions may automatically renew until canceled. You are responsible for canceling before the renewal date if you do not want to continue the subscription.
Free trials, promotional offers, discounts, or introductory plans may automatically convert into paid subscriptions unless canceled before the trial or promotional period ends, if disclosed at signup.
All fees, billing periods, cancellation procedures, refund rights, and renewal terms will be provided at checkout, in plan materials, or in separate subscription terms. In the event of a conflict, the plan-specific terms presented at checkout will control, unless prohibited by law.
My Guardian Link may suspend or terminate access for failed payments, chargebacks, expired payment methods, suspected fraud, or payment disputes.
You may cancel your subscription according to the cancellation instructions provided in your account, app store, payment portal, or plan documents.
Cancellation stops future renewal charges but does not necessarily provide a refund for prior payments, partial months, unused time, onboarding fees, group fees, sponsor fees, or annual memberships unless required by law or expressly stated in your plan.
Refund eligibility may vary by plan, promotion, app store rules, group arrangement, sponsor arrangement, or jurisdiction.
If your subscription was purchased through Apple, Google, Stripe, a third-party marketplace, sponsor group, employer, organization, or referral group, cancellation and refund procedures may be governed by that third party’s rules.
My Guardian Link may offer group plans, sponsor groups, referral groups, family plans, enterprise groups, employer groups, organization plans, or other multi-user arrangements.
Additional group terms may apply, including rules about:
If you join a group plan, you understand that certain account information may be visible to or managed by the group owner, sponsor, administrator, onboarding contact, billing contact, or authorized representative, depending on the plan.
My Guardian Link is not responsible for disputes between users, group owners, sponsors, referral partners, employers, organizations, or administrators.
By using the Services, creating an account, adding a phone number, activating urgent features, joining a plan, or adding trusted contacts, you consent to receive communications from or through My Guardian Link, including:
These communications may be sent by My Guardian Link, response partners, service providers, trusted contacts, group administrators, or automated systems.
Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
You may be able to opt out of certain non-essential communications. However, opting out of operational, SMS, phone, push, location, or urgent signal communications may limit or disable important features of the Services.
If you reply “STOP” to certain text messages, you may stop receiving texts from that messaging program. If you reply “HELP,” you may receive assistance information. Because My Guardian Link relies on communications to provide service, opting out may impair your ability to use urgent features.
You represent that any phone number you provide belongs to you or that you have permission to provide it.
Certain Services require access to your location, including precise location, background location, map links, GPS coordinates, nearest address, directions, and location history associated with an urgent signal or incident.
By enabling location features or using urgent signal features, you authorize My Guardian Link and its service providers to collect, use, transmit, disclose, and retain location information as reasonably necessary to provide the Services, notify trusted contacts, support response coordination, maintain incident records, improve service reliability, prevent misuse, and comply with legal obligations.
Location accuracy is not guaranteed. GPS, cellular, Wi-Fi, and device-based location may be unavailable, delayed, inaccurate, incomplete, or affected by user settings, permissions, buildings, weather, terrain, carriers, or operating systems.
You may disable location permissions through your device settings, but doing so may prevent the Services from functioning properly.
The Services may allow you to provide optional personal, medical, caregiver, disability, emergency, household, or safety-related information.
You are responsible for ensuring that any information you provide is accurate, lawful, and appropriate.
By providing optional emergency profile information, you authorize My Guardian Link and its service providers to use and disclose that information as reasonably necessary to provide the Services, notify trusted contacts, support urgent response, escalate to public safety resources, maintain incident records, and comply with legal obligations.
Do not provide information that you do not want shared with trusted contacts, response coordinators, public safety resources, central stations, caregivers, group administrators, or other authorized recipients in connection with the Services.
The Services are intended for use by adults or by minors under the supervision and consent of a parent or legal guardian.
Children under 13 may not create accounts directly. A parent or legal guardian must create, manage, and consent to any child profile, minor account, or family-managed account for a child under 13.
Users between 13 and 17 may use the Services only with the consent and supervision of a parent or legal guardian, unless otherwise permitted by applicable law and approved by My Guardian Link.
Parents and legal guardians are responsible for:
My Guardian Link may suspend or terminate minor accounts that are not properly authorized, supervised, or used.
Your use of the Services is subject to the My Guardian Link Privacy Policy, which explains how My Guardian Link collects, uses, discloses, stores, and protects personal information.
The Privacy Policy may include information about:
By using the Services, you consent to the collection, use, disclosure, processing, and retention of information as described in the Privacy Policy.
If there is a conflict between these Terms and the Privacy Policy regarding privacy practices, the Privacy Policy will control for privacy matters.
My Guardian Link may create, maintain, preserve, review, use, and disclose records relating to your account and use of the Services, including:
These records may be used for service delivery, quality assurance, training, fraud prevention, misuse investigation, billing, compliance, insurance, dispute resolution, legal defense, law enforcement cooperation, and other lawful purposes.
My Guardian Link may preserve and disclose records when required or permitted by law, including in response to subpoenas, court orders, law enforcement requests, public safety requests, regulatory inquiries, legal claims, emergencies, or threats to rights, safety, property, or security.
My Guardian Link uses reasonable technical, administrative, and organizational safeguards designed to protect personal information.
However, no app, website, network, device, transmission, storage system, or communication method is completely secure. My Guardian Link does not guarantee absolute security.
You are responsible for maintaining the security of your device, account credentials, phone number, email account, operating system, and app permissions.
You must notify My Guardian Link promptly if you believe your account, device, phone number, trusted contact list, or credentials have been compromised.
You may not:
Violation of this section may result in suspension, termination, legal action, referral to law enforcement, or disclosure of relevant records.
You are responsible for all content, messages, information, images, recordings, notes, reports, contact details, profile information, and other materials you submit through the Services.
You represent that you have all rights and permissions necessary to submit such information and to authorize My Guardian Link to use it for service delivery, response coordination, trusted contact notification, escalation, customer support, legal compliance, and related purposes.
You grant My Guardian Link a non-exclusive, worldwide, royalty-free license to use, host, process, transmit, display, disclose, retain, and reproduce your submitted information solely as reasonably necessary to provide, operate, protect, improve, enforce, and support the Services.
The Services may rely on third-party providers, including cellular carriers, internet service providers, cloud hosting providers, mapping providers, payment processors, SMS providers, phone providers, app stores, analytics providers, contact centers, central stations, public safety resources, and other vendors.
My Guardian Link does not control third-party services and is not responsible for their availability, performance, security, accuracy, delays, failures, terms, privacy practices, or actions.
Your use of third-party services may be subject to additional terms and privacy policies.
If you download the My Guardian Link app through Apple App Store, Google Play, or another app marketplace, you agree to comply with all applicable app store terms.
The app store provider is not responsible for the Services, urgent communications, emergency outcomes, customer support, claims, or liabilities related to My Guardian Link, except as required by applicable app store terms or law.
Subscriptions purchased through an app store may be billed, renewed, canceled, or refunded according to that app store’s rules.
My Guardian Link may update, modify, suspend, or discontinue any part of the Services at any time, including features, pricing, plans, app functionality, partners, contact center procedures, response workflows, coverage areas, or technical requirements.
Where required by law, My Guardian Link will provide notice of material changes.
My Guardian Link is not liable for any modification, suspension, discontinuation, or unavailability of the Services.
My Guardian Link may suspend, limit, or terminate your account or access to the Services at any time, with or without notice, to the maximum extent permitted by law, if My Guardian Link believes that:
Termination does not relieve you of payment obligations, indemnification obligations, misuse liability, or other obligations that survive termination.
My Guardian Link may suspend, limit, or terminate your account or access to the Services at any time, with or without notice, to the maximum extent permitted by law, if My Guardian Link believes that:
Termination does not relieve you of payment obligations, indemnification obligations, misuse liability, or other obligations that survive termination.
To the maximum extent permitted by law, the Services are provided on an “AS IS,” “AS AVAILABLE,” and “WITH ALL FAULTS” basis.
My Guardian Link disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, availability, accuracy, reliability, emergency effectiveness, response effectiveness, dispatch, rescue, prevention of harm, or specific outcome.
My Guardian Link does not warrant that:
Some jurisdictions do not allow certain disclaimers, so some limitations may not apply to you.
To the maximum extent permitted by law, My Guardian Link, Forward Move, LLC, affiliates, officers, directors, employees, contractors, vendors, strategic partners, response coordinators, central station partners, insurers, licensors, and service providers shall not be liable for:
To the maximum extent permitted by law, My Guardian Link shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages, even if advised of the possibility of such damages.
To the maximum extent permitted by law, My Guardian Link’s total liability for all claims arising out of or relating to the Services shall not exceed the amount you paid to My Guardian Link for the Services during the twelve months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless My Guardian Link, Forward Move, LLC, affiliates, officers, directors, employees, contractors, vendors, strategic partners, Urgent Response Coordinators, contact centers, central station partners, insurers, licensors, and service providers from and against any claims, demands, losses, liabilities, damages, judgments, settlements, costs, expenses, penalties, fines, and attorneys’ fees arising out of or related to:
This indemnification obligation survives termination of your account and these Terms.
My Guardian Link is not responsible for delay, failure, interruption, or inability to perform caused by events beyond its reasonable control, including:
These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles, unless applicable consumer protection law requires otherwise.
Subject to any arbitration provision included below or required in a separate agreement, you agree that any dispute arising out of or relating to these Terms or the Services shall be brought in the state or federal courts located in Wisconsin, unless applicable law requires another venue.
You and My Guardian Link agree to first attempt to resolve disputes informally by contacting the other party and providing a reasonable description of the dispute.
Optional Attorney Review Section — Arbitration and Class Action Waiver:
The Company may elect to include a binding arbitration provision, class action waiver, jury trial waiver, small claims carveout, mass arbitration procedures, and emergency injunctive relief carveout. This section should be drafted by counsel to comply with applicable federal, state, provincial, and consumer protection laws.
You agree that these Terms may be accepted electronically, including by clicking “I Agree,” creating an account, checking a box, downloading the app, purchasing a plan, activating a feature, or continuing to use the Services.
Electronic acceptance has the same legal effect as a physical signature.
You consent to receive notices, disclosures, agreements, billing information, renewal notices, cancellation notices, and other communications electronically, including through email, SMS, app notification, website posting, or account portal.
These Terms, together with the Privacy Policy, plan terms, subscription terms, group terms, SMS terms, app store terms, and any additional terms presented to you, constitute the entire agreement between you and My Guardian Link regarding your consumer use of the Services.
If there is a conflict between these Terms and a specific plan, subscription, group, or checkout term, the more specific term will control for that subject, unless prohibited by law.
If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, severed from these Terms.
My Guardian Link’s failure to enforce any provision of these Terms does not waive its right to enforce that provision later.
You may not assign or transfer your rights or obligations under these Terms without My Guardian Link’s prior written consent.
My Guardian Link may assign or transfer these Terms in connection with a merger, acquisition, restructuring, sale of assets, financing, corporate transaction, or operation of law.
For questions about these Terms, contact:
My Guardian Link™
Forward Move, LLC
2680 Vernon Drive
Green Bay, WI 54304
info@myguardianlink.com
(920)461-4188
myguardianlink.com
By using My Guardian Link, I acknowledge and agree that:
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Any current user — even a free user — can create a referral group after creating a My Guardian Link account.
Access your dashboard on the My Guardian Link desktop website and, under Organization, create a Referral Group.
A referral group is for anyone who influences a prospective user to join My Guardian Link — including radio stations, nonprofits, philanthropic groups, veteran organizations, community groups, and other audience-based partners.
Start as a current user, even on the free plan.
Upload a targeted list for higher referral compensation, or leave it blank.
Promote your group to your audience, members, listeners, or community.
Compensation is paid while memberships remain active.
Examples may include veterans groups, battered women's groups, nonprofits, and other mission-driven organizations. Approval is determined by My Guardian Link support.
This is what it looks like in the Organization Portal.
Year 1
15%
Year 2
7%
Year 3
5%
Applies when a targeted list is uploaded.
Year 1
10%
Year 2
5%
Year 3
3%
Applies when the target list is left blank and users join through the referral group.
Compensation is recurring and paid monthly on active memberships only. If a user cancels, compensation stops. Special pricing and discounts must be approved and determined by the My Guardian Link support team.
Contact Support to schedule a video meeting to assist with your Referral Group.
Any current user — even a free user — can create an organization after creating a My Guardian Link account.
Access your dashboard on the My Guardian Link desktop website and, under Organization, create Protection for My Organization.
Create a Sponsor Group by uploading a list of employees or associates. My Guardian Link helps notify them for onboarding, and associates can join using the QR code, invite link, or group code.
Start as a current user, even on the free plan.
Upload a list of employees or associates.
We notify your associates to log in and create their own accounts.
Associates can join using the QR code, invite link, or group code.
An employee benefit that shows your people they are valued, protected, and never alone.
This is what it looks like in the Organization Portal.
An employee benefit that shows your people they are valued, protected, and never alone.
