My Guardian Link™
Last updated: May 1, 2025
COVERAGE AND EMERGENCY DISCLAIMER
MY GUARDIAN LINK™
Effective Date: May 1, 2025
Company: Forward Move, LLC d/b/a My Guardian Link™
Website: myguardianlink.com
Support Contact: support@myguardianlink.com
Emergency Notice: If you are in immediate danger and can safely call 911 or local emergency services directly, do so.
This Coverage and Emergency Disclaimer (“Disclaimer”) explains important limitations that apply to My Guardian Link™. This Disclaimer should be displayed during checkout, onboarding, account activation, app setup, app permission setup, paid membership purchase, group plan onboarding, sponsor group onboarding, referral group onboarding, and before a user activates paid urgent-response features.
This Disclaimer supplements and is incorporated into the My Guardian Link Terms of Use, Privacy Policy, Acceptable Use Policy, SMS/Calling Terms, Subscription/Refund/Auto-Renewal Terms, Child/Guardian Consent Policy, Master Services Agreement, Data Processing Addendum, and any other applicable agreement.
By creating an account, purchasing a membership, joining a group, enabling app permissions, adding trusted contacts, using location features, activating an urgent signal, or continuing to use the Services, you acknowledge and agree to this Disclaimer.
My Guardian Link is not 911.
My Guardian Link is not a police department, fire department, ambulance service, public safety answering point, government emergency service, emergency medical provider, security company, or law enforcement agency.
My Guardian Link supports urgent communication, trusted contact notification, location sharing, response coordination, and possible escalation to a third-party urgent response contact center, central station, public safety resource, roadside provider, caregiver, parent, guardian, or other appropriate resource when available and appropriate.
If you can safely call 911 or local emergency services directly, you should do so.
Nothing in My Guardian Link prevents you from calling 911 directly.
My Guardian Link is an additional communication and coordination tool. It does not replace:
If you believe you are in immediate danger and can safely call 911 or local emergency services directly, you should call 911 or local emergency services directly.
My Guardian Link does not guarantee that any alert, signal, message, phone call, SMS, push notification, email, location, map link, data packet, trusted contact notification, coordinator response, central station communication, public safety communication, roadside communication, or escalation request will be delivered, received, reviewed, answered, acted upon, or result in dispatch, rescue, intervention, prevention of harm, or any specific outcome.
My Guardian Link does not guarantee:
My Guardian Link requires an active cellular data connection or Wi-Fi connection.
Coverage is not guaranteed in every location.
Signal strength, location accuracy, alert delivery, call completion, SMS delivery, push notification delivery, and app performance may be affected by many conditions outside the control of My Guardian Link, including:
Even when your phone shows bars, LTE, 5G, Wi-Fi, or apparent connectivity, urgent communications may still fail, delay, duplicate, degrade, transmit incomplete information, or provide inaccurate location.
My Guardian Link may not work properly unless your device is compatible and properly configured.
You are responsible for maintaining:
Disabling permissions may prevent My Guardian Link from working properly.
Deleting the app, turning off notifications, disabling location, turning off cellular data, losing Wi-Fi, changing your phone number, or failing to update your account may prevent alerts, messages, calls, or location sharing from working.
My Guardian Link may use device-based location, GPS, cellular location, Wi-Fi location, mapping services, and related technologies to help identify and share your location.
Location may be unavailable, delayed, incomplete, or inaccurate.
Location accuracy may be affected by:
A map link, GPS coordinate, nearest address, or displayed location may not identify your exact location.
If you can safely speak or message, you should provide your location and any important details directly.
My Guardian Link may rely on SMS/text messages, phone calls, push notifications, emails, in-app messages, map links, and other communication methods.
These communications may fail, delay, duplicate, or be blocked by:
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply.
My Guardian Link may notify trusted contacts, emergency contacts, caregivers, parents, guardians, group contacts, or other authorized recipients.
My Guardian Link does not guarantee that any trusted contact will:
You are responsible for adding trusted contacts who have agreed to receive communications and who are appropriate for your situation.
You are responsible for keeping trusted contact information accurate and current.
My Guardian Link may involve Urgent Response Coordinators, contact centers, central stations, service providers, or other response-support partners.
These resources may attempt to review available information, call you, message you, notify trusted contacts, support escalation, or document the event.
My Guardian Link does not guarantee:
Coordinators and response partners may rely on information provided by you, your device, your account, your app permissions, your location services, and third-party networks.
When available and appropriate, My Guardian Link or a response partner may attempt to escalate information to a central station, PSAP, 911 center, law enforcement agency, fire department, EMS provider, roadside provider, caregiver, or other resource.
My Guardian Link does not control:
Public safety agencies may accept, reject, prioritize, transfer, route, delay, or act on information according to their own policies, resources, jurisdiction, staffing, and discretion.
My Guardian Link does not guarantee dispatch or response.
My Guardian Link may support silent activation, quiet activation, voice activation, wearable activation, or situations where a user cannot safely speak.
These features depend on device settings, app permissions, connectivity, background processes, operating system limits, microphone access where applicable, voice assistant settings where applicable, and third-party services.
Silent or voice activation may fail or may not transmit complete information.
If you can safely speak, call, text, or provide additional details, you should do so.
My Guardian Link may offer practice, demo, or training features.
Practice or demo features should be used only as instructed and only through approved practice tools.
Do not test the live urgent signal system unless My Guardian Link expressly authorizes a live test.
Unauthorized live tests, prank activations, false alerts, or malicious reports may result in suspension, termination, disclosure of records, law enforcement referral, civil liability, administrative penalties, criminal consequences, reimbursement claims, and other remedies.
If Roadside Assistance is included or offered as an add-on, it may involve third-party roadside providers.
My Guardian Link does not guarantee:
Roadside Assistance depends on location, provider availability, membership terms, vehicle information, weather, road conditions, third-party service networks, and other factors.
See Something Say Something features are intended to support reporting of legitimate concerns.
A report does not guarantee investigation, response, public safety action, dispatch, prevention of harm, or any specific outcome.
False, prank, malicious, harassing, retaliatory, discriminatory, or intentionally misleading reports are prohibited.
If My Guardian Link is used by or for a child, minor, parent, guardian, babysitter, caregiver, family member, school, daycare organization, church, camp, employer, or sponsor group, a parent, legal guardian, or authorized adult is responsible for:
My Guardian Link does not guarantee that a parent, guardian, caregiver, school, sponsor, trusted contact, or public safety resource will receive, read, respond to, or act on any alert.
My Guardian Link does not provide:
Any information provided through the Services is for communication and coordination support only.
You are responsible for taking reasonable steps to protect yourself.
Depending on the situation, that may include:
My Guardian Link is a support tool. It is not a substitute for personal judgment, direct emergency calls, public safety instructions, or other available help.
Subscription fees are charged for access to My Guardian Link services and membership benefits.
My Guardian Link does not provide refunds solely because of:
Refund rights, if any, are governed by the Subscription, Refund, Cancellation, and Auto-Renewal Terms and applicable law.
My Guardian Link may create, maintain, preserve, use, and disclose records relating to alerts, activations, incidents, messages, calls, location, trusted contact notifications, coordinator notes, central station communications, public safety communications, false alarms, misuse, customer support, billing, and security.
These records may be used or disclosed for:
Using My Guardian Link may involve personal information and sensitive information, including precise location, urgent signal details, messages, trusted contacts, emergency contacts, optional emergency profile information, child/minor information, call records, and incident records.
Our collection, use, disclosure, retention, and protection of personal information is described in the Privacy Policy.
You should not submit information that you do not want processed as described in the Privacy Policy and applicable agreements.
SHORT CHECKOUT VERSION
Coverage and Emergency Disclaimer
My Guardian Link is not 911 and does not replace calling 911 or local emergency services. If you can safely call 911 directly, you should do so.
My Guardian Link requires a compatible device, charged battery, enabled app permissions, active cellular data or Wi-Fi, and functioning third-party networks. Coverage is not guaranteed. Alerts, calls, SMS messages, push notifications, location sharing, map links, trusted contact alerts, coordinator response, central station communication, roadside assistance, and public safety escalation may fail, delay, or be inaccurate.
My Guardian Link does not guarantee message delivery, call completion, location accuracy, trusted contact response, coordinator response, central station response, public safety response, dispatch, rescue, prevention of harm, or any specific outcome.
By continuing, I acknowledge these limitations and agree to the My Guardian Link Terms of Use, Privacy Policy, SMS/Calling Terms, Subscription Terms, Acceptable Use Policy, and this Coverage and Emergency Disclaimer.
APP ONBOARDING VERSION
Important: My Guardian Link is not 911.
My Guardian Link supports urgent communication and trusted contact notification, but it does not replace calling 911.
For My Guardian Link to work properly, your phone must have:
Coverage is not guaranteed. Alerts, calls, texts, location, map links, trusted contact notifications, and coordinator response may fail or be delayed.
If you can safely call 911 directly, call 911.
I understand and agree.
REQUIRED CHECKBOX ACKNOWLEDGMENT
Before completing checkout, activating paid urgent-response features, or completing onboarding, the user should be required to check a box next to this statement:
[ ] I understand that My Guardian Link is not 911 and does not replace calling 911 or local emergency services. If I can safely call 911 directly, I should do so. I understand that My Guardian Link requires cellular data or Wi-Fi, enabled app permissions, and a charged compatible device. I understand that coverage, alert delivery, location accuracy, coordinator response, trusted contact response, central station response, public safety response, dispatch, rescue, prevention of harm, and outcomes are not guaranteed.
PARENT / GUARDIAN CHECKBOX ACKNOWLEDGMENT
For child, minor, family, caregiver, babysitter, sponsor, school, church, daycare, camp, or youth-related use, include this additional checkbox:
[ ] I am the parent, legal guardian, or authorized adult responsible for this child or minor account. I consent to the child’s or minor’s use of My Guardian Link. I understand that My Guardian Link is not 911, does not replace calling 911, requires device connectivity and permissions, and does not guarantee alert delivery, location accuracy, trusted contact response, coordinator response, public safety response, dispatch, rescue, prevention of harm, or any specific outcome.
TRUSTED CONTACT ACKNOWLEDGMENT
When a trusted contact accepts an invitation, show this:
Trusted Contact Notice
[ ] I agree to receive trusted contact communications from or through My Guardian Link. You have been added as a trusted contact for a My Guardian Link user. You may receive urgent alerts, messages, location links, map links, call notices, or incident information from or through My Guardian Link. My Guardian Link is not 911 and does not guarantee that you will receive every alert or that public safety will respond. If you believe someone is in immediate danger and you can safely contact 911 or local emergency services, you should do so.
SPONSOR / GROUP ADMIN ACKNOWLEDGMENT
For sponsor groups, referral groups, enterprise groups, schools, churches, employers, associations, camps, and organizations:
[ ] I acknowledge that My Guardian Link is not 911, does not replace calling 911, and does not guarantee alert delivery, location accuracy, coordinator response, trusted contact response, central station response, public safety response, dispatch, rescue, prevention of harm, or any specific outcome. I agree not to market or describe My Guardian Link as guaranteed emergency response, guaranteed police dispatch, or a replacement for 911. I am responsible for providing required notices and obtaining required consents from users, parents, guardians, trusted contacts, employees, members, or other participants.
VOICE / WEARABLE ACTIVATION ACKNOWLEDGMENT
If voice activation, Siri, Google Assistant, smartwatch, wearable, Bluetooth button, or other activation method is used:
[ ] I understand that voice, wearable, smartwatch, Bluetooth, shortcut, or third-party activation features may fail, delay, misread, or not activate because of device settings, permissions, battery, connectivity, background processing, operating system limits, third-party services, or user error. I understand that these features do not replace calling 911 directly when safe and able.
FINAL USER ACKNOWLEDGMENT
By using My Guardian Link, I acknowledge and agree that:
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Any current user — even a free user — can create a referral group after creating a My Guardian Link account.
Access your dashboard on the My Guardian Link desktop website and, under Organization, create a Referral Group.
A referral group is for anyone who influences a prospective user to join My Guardian Link — including radio stations, nonprofits, philanthropic groups, veteran organizations, community groups, and other audience-based partners.
Start as a current user, even on the free plan.
Upload a targeted list for higher referral compensation, or leave it blank.
Promote your group to your audience, members, listeners, or community.
Compensation is paid while memberships remain active.
Examples may include veterans groups, battered women's groups, nonprofits, and other mission-driven organizations. Approval is determined by My Guardian Link support.
This is what it looks like in the Organization Portal.
Year 1
15%
Year 2
7%
Year 3
5%
Applies when a targeted list is uploaded.
Year 1
10%
Year 2
5%
Year 3
3%
Applies when the target list is left blank and users join through the referral group.
Compensation is recurring and paid monthly on active memberships only. If a user cancels, compensation stops. Special pricing and discounts must be approved and determined by the My Guardian Link support team.
Contact Support to schedule a video meeting to assist with your Referral Group.
Any current user — even a free user — can create an organization after creating a My Guardian Link account.
Access your dashboard on the My Guardian Link desktop website and, under Organization, create Protection for My Organization.
Create a Sponsor Group by uploading a list of employees or associates. My Guardian Link helps notify them for onboarding, and associates can join using the QR code, invite link, or group code.
Start as a current user, even on the free plan.
Upload a list of employees or associates.
We notify your associates to log in and create their own accounts.
Associates can join using the QR code, invite link, or group code.
An employee benefit that shows your people they are valued, protected, and never alone.
This is what it looks like in the Organization Portal.
An employee benefit that shows your people they are valued, protected, and never alone.
