My Guardian Link™
Last updated: May 1, 2025
SMS, CALLING, AND COMMUNICATION TERMS
MY GUARDIAN LINK™
Effective Date: May 1, 2025
Company: Forward Move, LLC d/b/a My Guardian Link™
Website: myguardianlink.com
Support Contact: support@myguardianlink.com
SMS Help Contact: (920) 371-1799 – WhatsAppm
Privacy Contact: info@myguardianlink.com
These SMS, Calling, and Communication Terms (“Communication Terms”) govern text messages, SMS messages, MMS messages, phone calls, voice calls, automated calls, prerecorded messages, push notifications, emails, in-app messages, trusted contact alerts, urgent signal communications, service notices, billing notices, and other communications sent by or through Forward Move, LLC d/b/a My Guardian Link™ (“My Guardian Link,” “Company,” “we,” “us,” or “our”).
These Communication Terms apply to all users, including individual users, trusted contacts, emergency contacts, caregivers, parents, guardians, sponsor group members, referral group members, group administrators, business customers, partners, and any person who receives communications from or through My Guardian Link.
By creating an account, providing a phone number, purchasing a membership, joining a group, accepting an invitation, adding trusted contacts, activating an urgent signal, using the Services, or agreeing to receive communications, you agree to these Communication Terms.
These Communication Terms supplement the My Guardian Link Terms of Use, Privacy Policy, Acceptable Use Policy, Master Services Agreement, Data Processing Addendum, subscription terms, group terms, and any other applicable agreement.
My Guardian Link is not 911.
My Guardian Link is not a police department, fire department, ambulance service, public safety answering point, government emergency service, emergency medical provider, security company, or law enforcement agency.
My Guardian Link uses communications, including SMS, calls, push notifications, emails, and in-app messages, to support urgent communication, trusted contact notification, location sharing, response coordination, and possible escalation to third-party response resources when available and appropriate.
My Guardian Link does not guarantee that any SMS, call, alert, push notification, email, message, map link, location, data packet, trusted contact notification, coordinator call, central station communication, or public safety communication will be delivered, received, reviewed, answered, acted upon, or result in dispatch, rescue, intervention, prevention of harm, or any specific outcome.
If you can safely call 911 or local emergency services directly, you should do so.
By using My Guardian Link, you may receive or cause others to receive communications related to the Services, including:
By providing your phone number, creating an account, checking a consent box, clicking “I Agree,” purchasing a plan, joining a group, accepting an invitation, adding a trusted contact, activating a feature, or otherwise using the Services, you consent to receive communications from or through My Guardian Link.
These communications may be sent by:
Communications may be sent using automated systems, autodialers, prerecorded messages, artificial voice messages, manual calls, SMS platforms, push notification systems, email systems, or other communication technologies, where permitted by law.
Consent to receive marketing messages is not required as a condition of purchasing My Guardian Link. However, consent to receive operational, account, urgent, service, safety, and transactional communications may be necessary for the Services to function.
Certain communications are essential to the operation of My Guardian Link. These may include:
These communications are transactional, operational, safety-related, or service-related.
If you opt out of essential communications, My Guardian Link may not function properly. Opting out may prevent urgent alerts, trusted contact notifications, location messages, coordinator calls, account verification, security notices, or other important features from working.
My Guardian Link may send marketing communications only where permitted by law and with any required consent.
Marketing communications may include promotions, offers, product updates, referral opportunities, membership offers, group plan information, partner campaigns, or similar messages.
You may opt out of marketing communications without canceling your account or subscription.
However, you may still receive transactional, operational, account, billing, security, urgent, and service-related communications.
Consent to receive marketing texts or calls is not required to purchase My Guardian Link.
If you add a trusted contact, emergency contact, caregiver, parent, guardian, family member, group contact, or notification recipient, that person may receive communications from or through My Guardian Link.
These communications may include:
You are responsible for obtaining permission before adding any person as a trusted contact, emergency contact, caregiver, parent, guardian, group contact, or notification recipient.
You may not add a person without permission or use My Guardian Link communications to harass, threaten, stalk, intimidate, embarrass, retaliate against, manipulate, or abuse another person.
If you are part of a group plan, sponsor group, referral group, employer group, organization plan, family plan, association plan, radio partner plan, influencer referral program, or other multi-user arrangement, you may receive communications related to:
Group owners, sponsors, referral partners, and administrators are responsible for obtaining all required consents before providing phone numbers, email addresses, rosters, contact lists, or other recipient information to My Guardian Link.
Group owners and administrators may not use My Guardian Link communications for spam, unrelated marketing, harassment, political messaging, unlawful solicitation, coercive control, employee surveillance, or any purpose not authorized by the applicable agreement.
Message frequency varies.
The number of messages you receive may depend on:
During an urgent event, you or your trusted contacts may receive multiple communications in a short period of time.
Message and data rates may apply.
Your mobile carrier, internet provider, or device provider may charge you for SMS, MMS, voice calls, data usage, roaming, international messaging, or other communication activity.
You are responsible for any charges imposed by your carrier, internet provider, device provider, or other third party.
Carriers are not liable for delayed or undelivered messages.
My Guardian Link does not control cellular carriers, internet providers, SMS networks, phone networks, Wi-Fi networks, GPS services, app stores, device manufacturers, operating systems, or public safety communication systems.
Communications may fail, delay, duplicate, degrade, or transmit incomplete or inaccurate information because of:
My Guardian Link does not guarantee message delivery, call completion, location accuracy, trusted contact response, coordinator response, central station response, public safety response, or emergency outcome.
You may opt out of certain SMS messages by replying:
STOP
You may request help by replying:
HELP
Other reasonable opt-out words or requests may also be honored where required by law.
You may also contact us at:
SMS Help Contact: (920)461-4188 WhatsApp
Support: support@myguardianlink.com
Website: myguardianlink.com
Opting out of SMS or calling may limit or disable important My Guardian Link features, including urgent alerts, trusted contact notifications, account verification, security notices, coordinator communications, group invitations, onboarding messages, billing notices, and other service-related communications.
If you opt out and later want to resume receiving messages, you may need to re-enroll, update your account settings, reply START where available, contact support, or re-enable permissions.
Opting out of SMS, calls, emails, push notifications, or other communications does not automatically cancel your My Guardian Link subscription, membership, group participation, or billing obligation.
To cancel your subscription, you must follow the cancellation process described in your account, checkout terms, subscription terms, app store rules, group plan terms, or other applicable agreement.
Even if you opt out of certain communications, My Guardian Link may send or attempt to send communications where permitted by law and reasonably necessary for:
Where applicable law limits communications after opt-out, My Guardian Link will comply with those limits.
You represent and warrant that:
My Guardian Link is not responsible for communications sent to outdated, incorrect, reassigned, or unauthorized phone numbers if you fail to update your account information.
If you receive a My Guardian Link communication in error, contact us at support@myguardianlink.com.
If your phone number changes, is disconnected, is reassigned, or is no longer under your control, you must promptly update your My Guardian Link account.
Failure to update your phone number may result in communications being sent to the wrong person, failed alerts, failed trusted contact notifications, account access issues, privacy issues, or service interruption.
My Guardian Link may suspend or disable communications to a number if it believes the number is invalid, reassigned, unauthorized, or associated with misuse.
Certain Services require push notifications and device permissions.
You may receive push notifications related to:
You can manage push notifications through your device settings. However, disabling push notifications may impair or prevent important Services from functioning.
Urgent Response Coordinators, contact centers, customer support personnel, central station partners, or service providers may call you or your trusted contacts in connection with the Services.
Calls may relate to:
Calls may be manual, automated, prerecorded, artificial voice, or system-assisted where permitted by law and consented to where required.
My Guardian Link does not guarantee that any call will connect, be answered, be recorded, be acted upon, or result in any specific outcome.
Calls may be monitored, recorded, transcribed, logged, or summarized for service delivery, quality assurance, training, safety, incident documentation, dispute resolution, legal compliance, misuse investigation, insurance, and legal defense, where permitted by law.
By participating in calls with My Guardian Link, Urgent Response Coordinators, contact centers, central stations, customer support, or service providers, you consent to call monitoring and recording where legally permitted.
If a jurisdiction requires additional consent, we will follow applicable law.
My Guardian Link may use automated systems, routing tools, templates, notification engines, scripts, artificial intelligence, or other technologies to support communication, account management, customer support, incident logging, fraud prevention, service improvement, or urgent signal workflows.
Automated or system-generated communications may include:
My Guardian Link does not use automation as a substitute for 911, public safety judgment, medical diagnosis, legal advice, or guaranteed emergency dispatch.
Where required by law, additional disclosures or consent may be provided for artificial voice, prerecorded voice, or AI-generated communications.
If you use My Guardian Link outside the United States or communicate with recipients outside the United States, communications may be subject to additional laws, carrier restrictions, roaming charges, data charges, delivery limitations, or service limitations.
My Guardian Link does not guarantee international SMS, calling, roaming, push notification, Wi-Fi, cellular, emergency escalation, or public safety functionality.
Users are responsible for understanding their carrier plans, roaming restrictions, emergency service limitations, and local laws.
You may not use My Guardian Link communications to:
Violation may result in suspension, termination, records preservation, disclosure to law enforcement or regulators, reimbursement claims, civil liability, administrative penalties, criminal consequences, and other remedies.
My Guardian Link may create, maintain, preserve, use, and disclose communication records, including:
Communications may involve personal information, including sensitive information such as precise location, urgent signal details, trusted contact information, message content, incident records, optional emergency profile information, and call records.
Our collection, use, disclosure, retention, and protection of personal information is described in the My Guardian Link Privacy Policy.
You should not send information through the Services that you do not want processed as described in the Privacy Policy and applicable agreements.
Misuse of My Guardian Link communication features may be treated with the same seriousness as misuse of emergency services.
Misuse includes:
My Guardian Link may suspend or terminate access immediately and without notice where it believes communication misuse creates safety, legal, privacy, security, operational, public safety, or reputational risk.
Communications are provided on an “AS IS” and “AS AVAILABLE” basis.
My Guardian Link does not warrant or guarantee:
To the maximum extent permitted by law, My Guardian Link, Forward Move, LLC, affiliates, officers, directors, employees, contractors, vendors, Strategic Partners, Urgent Response Coordinators, contact centers, central station partners, insurers, licensors, and service providers shall not be liable for:
Any liability is subject to the limitation of liability stated in the applicable Terms of Use, Master Services Agreement, Order Form, or other governing agreement.
My Guardian Link may update these Communication Terms from time to time.
The updated version will be posted on the website, app, account portal, or another reasonable location. The “Effective Date” will show when the Communication Terms were last updated.
Continued use of the Services after updated Communication Terms become effective means you accept the updated Communication Terms.
For questions about SMS, calls, or communications, contact:
My Guardian Link™
Forward Move, LLC
2680 Vernon Drive, Green Bay, WI 54304
Support: support@myguardianlink.com
SMS Help: (920)461-4188 WhatsApp
Privacy: info@myguardianlink.com
Website: myguardianlink.com
COMMUNICATION CONSENT ACKNOWLEDGMENT
By using My Guardian Link, I acknowledge and agree that:
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Any current user — even a free user — can create a referral group after creating a My Guardian Link account.
Access your dashboard on the My Guardian Link desktop website and, under Organization, create a Referral Group.
A referral group is for anyone who influences a prospective user to join My Guardian Link — including radio stations, nonprofits, philanthropic groups, veteran organizations, community groups, and other audience-based partners.
Start as a current user, even on the free plan.
Upload a targeted list for higher referral compensation, or leave it blank.
Promote your group to your audience, members, listeners, or community.
Compensation is paid while memberships remain active.
Examples may include veterans groups, battered women's groups, nonprofits, and other mission-driven organizations. Approval is determined by My Guardian Link support.
This is what it looks like in the Organization Portal.
Year 1
15%
Year 2
7%
Year 3
5%
Applies when a targeted list is uploaded.
Year 1
10%
Year 2
5%
Year 3
3%
Applies when the target list is left blank and users join through the referral group.
Compensation is recurring and paid monthly on active memberships only. If a user cancels, compensation stops. Special pricing and discounts must be approved and determined by the My Guardian Link support team.
Contact Support to schedule a video meeting to assist with your Referral Group.
Any current user — even a free user — can create an organization after creating a My Guardian Link account.
Access your dashboard on the My Guardian Link desktop website and, under Organization, create Protection for My Organization.
Create a Sponsor Group by uploading a list of employees or associates. My Guardian Link helps notify them for onboarding, and associates can join using the QR code, invite link, or group code.
Start as a current user, even on the free plan.
Upload a list of employees or associates.
We notify your associates to log in and create their own accounts.
Associates can join using the QR code, invite link, or group code.
An employee benefit that shows your people they are valued, protected, and never alone.
This is what it looks like in the Organization Portal.
An employee benefit that shows your people they are valued, protected, and never alone.
